Balkanautomation24.com appreciates your visit to our website and your interest in our company, our products and services. Protecting your privacy is important to us and we want you to feel secure while visiting our website. To this end, we would like to explain below what information we process during your visit to our website.
This privacy policy describes the personal data that Balkanautomation24.com receives and/or processes (which may include collecting, organizing, structuring, storing, using, or disclosing) when you interact with Balkanautomation24.com, as defined in the Terms & Conditions, including while shopping.
Additionally, please review our overall privacy policy that applies to everyone whose information we process. If any provisions in this policy conflict with provisions of the overall privacy policy, the provisions in this policy will apply.
Who we are:
Balkanautomation24.com works mainly with machine manufacturers, which gives us the opportunity to supply partial or complete components of industrial automation, electronics, pneumatics, hydraulics, mechanical engineering and all related services. We have a significant range of manufacturers and more than 600 suppliers worldwide. Balkanautomation24.com was created for a dynamically developing market with the aim of comprehensive service, better cooperation and achieving the best results in this field.
By accessing and using Balkanautomation24.com, you agree to comply with and be bound by the following terms and conditions:
Acceptance of Terms:
By using the Balkanautomation24.com, you affirm that you are of legal age and meet all eligibility requirements, and you accept full responsibility for any consequences resulting from your use of the Service in violation of these terms.
If you do not agree with these terms, please do not use the Balkanautomation24.com. Any use of the Service by individuals not meeting the specified eligibility criteria is unauthorized and a breach of these terms. If you have any questions or concerns regarding this policy, please contact us at sales@balkanautomation24.com.
The Balkanautomation24.com reserves the right to refuse access to anyone at its sole discretion, including users who do not meet the specified eligibility criteria.
European Data Protection Compliance Statement:
As a company committed to safeguarding the privacy of our customers, we understand and comply with the European data protection laws, including the General Data Protection Regulation (GDPR). When data about European residents is transferred outside the European Union, we ensure that it is safeguarded to the same standards as if the data was in Europe.
To meet these standards, we have implemented various measures:
- Agreements: We enter into agreements with our third-party providers, ensuring that they comply with GDPR requirements. These agreements may include provisions such as Privacy Shield certification, model clauses in contracts, or binding corporate rules.
- Privacy Shield: For data transfers to third-party providers in the United States, we ensure that they are certified under the EU-U.S. Privacy Shield framework. This certification provides a mechanism for companies to comply with GDPR when transferring personal data from the European Union to the United States.
- Model Clauses: We incorporate standard contractual clauses approved by the European Commission into our contracts with third-party providers outside the European Union. These model clauses ensure that data transfers are conducted in accordance with GDPR requirements.
- Binding Corporate Rules: In cases where we transfer data within our corporate group, we establish binding corporate rules to ensure that data protection standards are consistently applied across the organization.
By implementing these measures, we ensure that data about European residents is adequately protected when transferred outside the European Union. We are committed to upholding the highest standards of data protection and privacy for all our customers. If you have any questions or concerns about how we handle your data, please contact us.
Embedded media and content from other websites:
At Balkanautomation24.com, we recognize and respect the significance of protecting copyright. Our articles and pages may contain embedded content, such as videos, images, articles, PDFs and etc., sourced from other websites. It’s crucial to understand that embedded content from external websites functions similarly to a direct visit to those websites. We will place the source of the information on the product page to ensure transparency and acknowledge the original content.
These external websites might gather information about you, utilize cookies, incorporate additional third-party tracking tools, and observe your engagement with the embedded content. This monitoring includes tracking your interactions if you have an account and are logged into the respective external website.
Respecting Copyright: We are committed to respecting copyright laws and intellectual property rights. If you believe that any embedded content on Balkanautomation24.com infringes upon your copyright, please contact us promptly, and we will address the matter accordingly.
This Copyright Protection Policy for Embedded Content may be revised periodically. It is advisable to review this policy regularly to stay informed about how we handle embedded content from external websites. Reserve the right to update or modify the terms.
Your use of Balkanautomation24.com indicates your acceptance of this Copyright Protection Policy for Embedded Content.
Personalized and private:
We prioritize your privacy and strive to provide a personalized and private browsing experience on Balkanautomation24.com.
User Consent: By visiting Balkanautomation24.com, you acknowledge and consent to the potential collection of data, use of cookies, and tracking activities associated with embedded content from external websites. It is essential to review the privacy and copyright policies of these external websites for a comprehensive understanding of how your data is handled.
Protecting Your Privacy: While we are committed to maintaining a secure and respectful online environment, we acknowledge that we do not have control over the content or practices of external websites. Therefore, we advise exercising caution and thoroughly reviewing the privacy policies of these external websites to safeguard your personal information.
Our Commitment to Privacy: At Balkanautomation24.com, we have implemented measures to ensure the integrity of our platform and uphold a positive user experience by preventing unwanted spam content. Rest assured that our automated spam detection service operates with the utmost respect for user privacy. The data involved in this verification process is used solely for the purpose of identifying and filtering out spam comments.
We value your trust and are committed to protecting your privacy throughout your browsing experience.
What Personal Data We Receive
Profile and Contact Information: We receive contact or other profile information when you sign up for or interact with Balkanautomation24 Consumer Services, which may include name, shipping address, email address, profile picture, or other information you choose to provide us. We may link this information to the different devices or accounts you use when you interact with Balkanautomation24.com
User Registrations: For users who register on our website, we retain the personal information they provide in their user profile. Users have the autonomy to view, edit, or delete their personal information at any time, with the exception of the username, which cannot be changed. Website administrators also have access to view and edit this information, ensuring a seamless user management process.
A password reset: When you request a password reset on Balkanautomation24.com, your IP address will be included in the reset email. This is a security measure to verify and protect your account from unauthorized access. The inclusion of your IP address ensures that the password reset request is legitimate and initiated by the account owner. Rest assured that your IP address is treated with confidentiality and is only used for the purpose of enhancing the security of your account. We do not share your IP address or any personal information with third parties unless required by law or as outlined in our privacy policy.
Order and Pre-order: When you choose to order or pre-order a product from us, you agree to provide certain personal information necessary for processing your order. This information may include your name, contact details, shipping address, and payment information. We will only use this information for the purpose of fulfilling your pre-order and communicating with you regarding its status. Your personal information will be kept confidential and will not be shared with any third parties except as necessary to process your order, such as with our payment processors or shipping partners.
Please note that pre-order processing may take between 10 to 15 business days, depending on the product and demand. Delivery times may vary between 3 to 7 business days, depending on the workload of our delivery partners and any holidays. We strive to fulfill pre-orders as quickly as possible, but these timelines are estimates and may be subject to change.
Payment Information: We receive payment information when you make a purchase through Balkanautomation24.com, such as your payment card number and expiration date.
Shipping Information: We are committed to ensuring the efficient delivery of your orders. To facilitate this process, we may share the necessary information with our shipping partners. Please be assured that the data provided will be limited to what is essential for the delivery process. However, we regret to inform you that we currently do not deliver to Russia. Orders with delivery addresses in Russia will not be accepted. We appreciate your understanding in this matter.
We take data security seriously and employ industry-standard measures to protect your information. By placing an order, you consent to the collection, processing, and storage of your personal data as described in our privacy policy.
If you have any concerns or questions regarding the handling of your data, please don’t hesitate to contact us at sales@balkanautomation24.com.
Thank you for your trust in Balkanautomation24.com.
What rights you have over your data
If you have an account on Balkanautomation24.com, you have the following rights over your personal data:
Access to Your Data: You can request to receive an exported file of the personal data we hold about you. This file will include any data you have provided to us during your interactions with our website.
Data Deletion Request: You also have the right to request the erasure of any personal data we hold about you. This includes data associated with your account.
However, please note that we may be obligated to retain certain data for administrative, legal, or security purposes. To exercise these rights or if you have any questions regarding your data, please contact us at sales@balkanautomation24.com.
We are committed to ensuring the privacy and security of your data and will respond to your requests promptly. Thank you for entrusting Balkanautomation24.com with your information.
Thank you for entrusting Balkanautomation24.com with your information.
Contact forms
When someone submits a contact form on Balkanautomation24.com, certain personal data may be captured, such as their name, email address, and any additional information provided in the form. We retain contact form submissions for a specified period for customer service purposes, but we do not use the information submitted through them for marketing purposes.
Newsletter Subscription: By subscribing to our newsletter, you agree to receive periodic emails containing updates, promotions, and other information related to our products or services. We respect your privacy and are committed to protecting your personal information. Your email address and any other details provided will be used solely for the purpose of sending you the newsletter and will not be shared with any third parties without your consent. You may unsubscribe from the newsletter at any time by following the instructions provided in the emails. For more information about how we handle your data, please refer to our privacy policy.
Cookies
Our website utilizes cookies for various purposes. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. The cookies that may be set by our website, including those from plugins, social media, and analytics.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Who we share your data with
Analytics and Ads
We use Google Analytics 4 GDPR Compliance for gathering anonymous analytics data.
By using this extension, you may be storing personal data or sharing data with an external service. Learn more about what data is collected by Google and what you may want to include in your privacy policy.
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.
YouTube
Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.
If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.
Payment and Billing
By using our services, you agree to the following payment and billing terms:
- Pricing: The prices for our products / services are clearly displayed on our website or provided to you upon inquiry. We reserve the right to modify our pricing at any time, and such changes will be effective immediately for new customers and upon renewal for existing customers.
- Billing Methods: We offer various billing methods, including but not limited to credit card, debit card, PayPal, and other electronic payment methods. A Bank transfer information: DSK BANK / Account number: Nevo Sector / IBAN: BG20STSA93000027465474 / BIC: STSABGSF You agree to provide accurate and up-to-date billing information. Failure to do so may result in the suspension or termination of your account. Your order will be on-hold until we confirm that payment has been received.
- Fees and Charges: You are responsible for all fees associated with your use of the service. This includes, but is not limited to, transaction fees, and any other applicable charges. Your order will be placed on hold until we confirm receipt of payment. Failure to complete the payment may result in the non-fulfillment of your order.
- Taxes: You are responsible for paying any applicable taxes associated with your use of the service. All prices are exclusive of any taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of such taxes.
- Payment Security: We prioritize the security of your payment information. All transactions are encrypted and processed through secure payment gateways to ensure the confidentiality of your financial details.
- Changes to Billing Terms: We reserve the right to update or modify our billing terms at any time. Any changes to the billing terms will be communicated to you in advance, and your continued use of the service after such modifications constitutes acceptance of the updated billing terms.
By using our service, you acknowledge that you have read, understood, and agreed to these payment and billing terms. If you have any questions or concerns, please contact us at sales@balkanautomation24.com.
Changes to the Policy:
Content may be revised periodically to reflect updates in regulations, advancements in technology, or changes in our business practices. It is advisable to review this page regularly to stay informed about how we handle your information. We reserve the right to update or modify the terms without prior notice, and any amendments will be effective immediately upon posting. Your continued use of our services after any modifications to this policy signifies your acceptance of those changes.
Contact Information:
If you have any concerns or questions about the handling of your data in this regard, feel free to contact us at sales@balkanautomation24.com or call us +359 877 607 555.
Thank you for your understanding and cooperation.